As 2017 draws to a close I thought I might share a cross section of some of the positive feedback that our Team received throughout the year.
For those working in the Strata industry and in fact for anyone who provides consumer based services I am sure you would appreciate that receiving positive feedback is like that “magic” golf shot that motivates you to “come back for more”.
Before you read on, I would like to take this opportunity to thank all of our customers, suppliers and partners who have supported us throughout 2017 and a very special thank-you to all of those who took time out of their valuable schedules to provide us with such positive feedback.
From the team at ESM we hope you have a safe and happy festive season and we look forward to working with all of you in 2018.
Please note, for privacy reasons I have removed the actual names of the person who provided the compliment and any direct reference to their property or business.
1 Council Member – 16 Lot Scheme South Perth
Just wanted to touch base and thank you personally for your extraordinary help and support , despite the many difficulties that have been put in front of you in regard to our Strata Complex.
I feel quite fortunate to be able to work with a Strata Manager who shows “real ” human qualities and absolutely no pretentious traits.
In all my dealings with you, you have always been polite, very efficient and always attended to any emails promptly. It obviously comes from your management, so well done!
Thank you very much for your excellent attention to detail and despite it being quite a handful at times you have been there to support the owners of our Strata Complex.
You are actually like “peas in a pod” and your assistance has been invaluable to me during recent times.
I know it is your job but you really do it so well.
I genuinely look forward to working with you on Council and getting our Strata Complex back on track.
2 Asset Manager – Property Group Leederville
I am a real estate agent of 20 years, I work in both sales and property management so my experience with a variety of Strata Managers is broad. I wanted to let you know that I have been so delighted to deal with your company in the sale of a unit in West Perth. The process from sign approval to information retrieval has been second to none. This in turn has made my job so much easier and has made what is usually a laborious and drawn out experience into a pleasant one.
The website is great and next time anyone asks me who I recommend in Strata management it will be you and your team!
3 Owner – 19 Lot Scheme Canning Vale
I would like to provide some feedback to you on a member of your team. I recently needed some guidance on my Investment property that ESM manages.
Rhea is the Strata manager for our complex so it was her I was dealing with.
I cannot give Rhea enough praise for the manner in which she dealt with my request, she was nothing but obliging, helpful, supportive and cheerful every time we spoke on the phone.
My request was handled so efficiently I could not believe it especially after the last 5 years of the property being managed by another company. To say I am delighted we changed is an understatement and I would be grateful if you could pass on my thanks to Rhea.
Customer service should be at the top of your game and Rhea has that nailed!!
You are very lucky to have her and in this day and age people of her calibre should be acknowledged for all their hard work – she is a GEM!!
Owner – 19 Lot Scheme Canning Vale
4 Supplier and Owner – 32 Lot Scheme Victoria Park
Supplier/Owner rang and asked some questions regarding invoicing, GST and using new suppliers and said Peta from Accounts Payable was very helpful.
5 Treasurer – 18 Lot Scheme Maylands
Rhea is a very knowledgeable, diligent and helpful Strata Manager who obviously presented our case well to her General Manager and I look forward to continuing working with her in the future for the benefit of our Strata.
6 Secretary/Treasurer – 7 Lot Scheme South Perth
Tie her to her desk and to never let her go – well done Eve.
7 Council member – 9 Lot Scheme Tuart Hill
I just wanted to express my thanks for what you are doing and what you have done for our little Tuart Hill complex, particularly after our recent AGM. You seem very in touch with what’s going on, both in our strata and in terms of all things strata-related and you are exactly what I’d hoped we would find in a manager when we came to ESM.
Thanks again and I look forward to seeing some of the works progressing in the coming months!!
8 Chairperson – 34 Lot Scheme Wannanup
Thanks David , ESM can be applauded for training their Staff – have noticed you are Level 2 now…… your excellent skills were reflected in the way you chaired the AGM – many thanks for that and we are looking for a long business relationship with ESM.
May I ask you, to pass our appreciation on to your Manager please.
9 Treasurer – 197 Lot Scheme Mosman Park
Thank you Jake for the shortest ever AGM our Strata Company has ever had.
Please convey my thanks to your team especially Theresa Nolan who surely must be in line for Manager of the year.
10 Owner – 21 Lot Scheme East Fremantle
Thanks very much. Exclusive Strata Management has provided excellent service to us as landlords since 2006 and we will be happy to strongly recommend your company to others looking forward.