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Proud Winners of the 2023 Strata Management Large Business Awards

We help you manage your Strata Company

Perth’s Leading Strata Management Company. We partner with Strata Management Companies to guarantee the smooth and effective running of your strata complex.

Better Service

Fast turnaround times, advanced support system, knowledgeable staff

Less Hassle

Self-service documents, community portals, proactive Strata Management

More Community

Fostering strata initiatives, dispute resolution, community engagement

Are you frustrated with the way your Strata Company is managed?

Many Strata Companies feel powerless when it comes to the management of their strata complex – frustrated that their strata company isn’t communicating, isn’t following their instructions or empowering them to succeed. Councillors feel like their needs and requirements aren’t being met, and have little trust that their Strata Manager is doing the right thing by them.

ESM takes the management of your biggest asset very seriously and understands how frustrating managing a strata company can be. Like you, we are also frustrated by the mechanical nature of the strata industry and the complexities that come with strata law.

We want to change this, and work tirelessly to prioritise trust and alignment between ourselves and the councillors we partner with. Not only does this mean more things get done in a timely manner, but our focus on communication and education guarantees you feel more in control of your strata company and the outcomes you want to achieve.
Councillors that trust ESM to manage their strata company relax knowing that we are taking care of everything from ensuring the strata company complies with regulations through to mitigating conflict between proprietors. Our commitment to education also means our customers feel more empowered to enact positive change and get the most out of strata living.

We know that when it comes to running your strata company, reliable and timely support is really important. This is why we have introduced:

  • Our dedicated Customer Service & Support team works with our Management Teams to assist you with a variety of strata-related matters
  • Industry-leading Knowledgebase with hundreds of answers to our frequently asked strata questions – open 24/7
  • Customer online portal where you can access levies, financials, reports and more – open 24/7
  • Modern leadership and team structure that supports our Strata Managers support you better

We have more people working together to support you and your proprietors than any other strata company in WA, so you can get help and guidance when you need it.

ESM Strata adopts a dynamic company structure to ensure we are building a resilient business that is centres around healthy culture. This focus has developed leaders, created an environment of knowledge sharing, reduced staff turnover rate (dramatically) and enabled team members to provide better customer service that has ensured the highest retention rate of our clients in the industry.

With over 38 years supporting the Perth community, our Strata Management services are unparalleled.

When it comes to Strata Law and Management it is important that you can rely on experts. We are committed to empowering our customers, suppliers and staff with knowledge about Strata so that navigating laws and regulations is easy, and positive change can be made effortlessly.

How? We have a dedicated Education & Training Team who bring you the latest and most relevant information as well as a state-of-the-art, online knowledgebase for all things strata. Our staff are all allocated a specific training allowance to use on furthering their own education each year.

Strata Management has evolved significantly over the last decade and we recognise the need to access information, communicate and make decisions in a way that suits you. Technology is a big part of that.

ESM Strata is proud to have pioneered 3 significant technology innovations in the Strata Management industry alongside our clients in the last few years. Namely, the introduction of the Customer Portal – an online portal for every owner to access levies, minutes, policies and more quickly and easily. This provides 247 access to important info when your company needs it.

ESM Strata Management - Customer Portal
OUR ADVANTAGE

Technology you will love

We’ve harnessed industry-leading technology to bring your Strata Company tools that make management easier. This includes tools to access immediate information (self-service levies, accounts and important documents), community tools and every FAQ you can imagine.

Customer Portal

The ESM Customer Portal is an online portal for every owner to access levies, minutes, policies and more quickly and easily. This provides 247 access to important info when your company needs it. Learn More > 

The ESM Strata Knowledgebase

The ESM Knowledgebase is a platform with hundreds of answers to frequently asked questions including references to the Strata Act, and real examples to help owners and council members navigate strata in their property. Explore the Knowledgebase >

OUR ADVANTAGE

Service you deserve

ESM Strata is a Strata Management Company that adopts a dynamic company structure to ensure we are building a resilient business that is centres around healthy culture. This focus has developed leaders, created an environment of knowledge sharing, reduced staff turnover rate and enabled team members to provide better customer service that has ensured the highest retention rate of our clients in the industry.

Customer Service & Support Team

ESM’s one-of-a-kind customer service and support team is a hybrid team of strata managers and customer service specialists that are available to answer first level queries and provide support to owners. This slashes wait times and enables our strata managers to focus on high-level support. Learn More >

Council of Owner Evenings

Acting in a council position for your strata company is a voluntary job and often comes with a lot of questions and responsibilities. ESM recognises the need to continue supporting all council members with education and training surrounding strata law. The ESM Council Nights are an opportunity for ESM team members and council members to meet socially and discuss any strata topics. ESM staff members also present on important issues and changes to strata.

Our experience: your advantage.

Councillors that trust ESM to manage their strata company relax knowing that we are taking care of everything and have been doing so for 38 in the Western Australian Community. Our commitment to education also ensures you get the latest and best advice from our Strata team and are provided with opportunities to enact positive change and get the most out of strata living.

ESM Strata Management Perth
ABOUT US

WA’s most trusted partner in delivering Strata Management Services

Exclusive Strata Management is Perth’s largest and most experienced Strata Management Company. We partner with Strata Companies to guarantee the smooth and effective running of your strata complex, through creating alignment and trust between ourselves and the councillors we support, prioritising education, living by our co-created values and committing to the highest level of support and communication.

38+

years supporting Strata Companies as Perth’s leading Strata Management Company

850

Strata Companies partner with us in the management of their Strata Complex

11,722

home owners trust us with the Strata Management of their biggest assets

39

team members working together to support you and your strata company

WA’s most trusted partner in delivering Strata Management Services

NEWS AND RESOURCES

Compiled by the ESM Education Team

Learn more about ESM, discover the latest Strata news and see more of what ESM is undertaking within your area or in the greater Perth region. For specific support on strata-related queries, visit our new support site. 

Our most frequently asked strata management questions

What/Who is the Council of Owners?

The Council of the Strata Company (previously known as the Council of Owners) is a group of owners that are elected to represent the Strata Company in matters of the strata. If you are an owner in a Strata Company, you can put your hand up to be a member of the council too! Read more about a council’s responsibilities here and what it takes to have an effective council.

What are we paying for?

As the owner of a strata-titled property, you are required to pay strata levies or strata fees each quarter. These pooled funds cover the cost of general building insurance, maintenance and repairs, plus cleaning of the common areas. Every building is different and every owner has a unit of entitlement that dictates what percentage of the total building expenses it pays for.

What does a Strata Manager do?

ESM Strata are a Strata Management Company that assists your Council of the Strata Company, to help ensure the building and common areas of the strata title are maintained and kept in good condition for the benefit of all owners. The specific work they do can be found in your Strata Management contract but some of the general things can be found here: What does a Strata Manager Do. Strata Managers are different to building or property managers. 

What are the Boundaries of my Lot?

Lot boundaries are a very common question when it comes to Strata Companies because this will vary across building types and building by laws. Your lot boundaries will be specified in your Strata Plan and depending on your type of strata title, may be very detailed or more broad. Lot boundaries are really important to know if you are ever renovating your property.

What's the difference between a Strata Management Company and a Strata Company?

A Strata Company refers to the collective body of owners within a strata scheme. The strata company is responsible for managing and maintaining common property which is jointly owned by each owner. Strata Management Companies, on the other hand, are companies like ESM Strata who are engaged to assist your Council of the Strata Company with the day to day running of the complex.